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Support requests

Please send your support requests using only the following support (request) form.
This ensures that all necessary information is available immediately for fast and efficient processing of your request. 

Issue Description

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System specification


Frequently Asked Questions

Our website offers a whole range of information that may already help resolve your problem.

Support agreement

As a customer with a service agreement, you have a designated contact person. You can also log your request with your designated contact person via telephone and set the priority, if required.

Apart from the support form, you also have the option of directly reporting your support requests by phone. Alternatively, you can enter your request in the web form and mark it as request via the support agreement.

For questions regarding a suitable support agreement, please contact us


Do you have a partner? Then, you will receive the first-level support directly from your contact person.

The contact person knows your infrastructure and can often resolve an incident at the initial request itself.

If you are searching for a partner in your area, please contact us. We will inform you about which partner in your region will be able to help you with the installation / configuration of the CRM AddOns and interfaces. 

Create a Account

End users also have the option of logging their requests with Please register with us; you would then have to enter your contact details only once.

If you have any other support request, just "log in". Your contact information in the form will automatically be filled.

Remote Support Tool

To be able to support you remotely, please download our remote support tool.

Remote Support Tool