Send simple and bulk SMS with free text or completely personalized


Send simple and bulk SMS with free text or completely personalized

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Do you wish to

  • inform your employees and customers personally about actions, events and escalations via SMS?
  • Provide customer information such as address, telephone number etc. to your employees (who have requested this information from your in-house service en route)?


The add-on enhances the activity types of Microsoft Dynamics CRM via the SMS channel. The forwarding can be done individually or en masse in the form of a personalized SMS marketing campaign. As regards content

  • free text typed by the sending user
  • information from the CRM system (e.g. address, telephone number of a customer etc.) or
  • template-based, personalized SMS can be sent. The SMS messages sent, are archived in the CRM system of the receivers and/or contacts.


Scenario 1:
Inform an external employee that a customer had tried to reach him
-> Send a free text including the content of the field, telephone number, business of the concerned customer to a contact/user

Scenario 2:
An external employee contacts the office and asks for the telephone number of a customer.
-> Send the contact information of the customer (content of the contact template) to a contact/user

Scenario 3:
An external employee contacts the office and asks for the address of a customer before the latter's visit
-> Send the address information of another contact to a contact/user

Scenario 4:

Send a personalized SMS to a selection/marketing list, and/or a number of CRM contacts with stored mobile number.
-> Definition of the template in the CRM system, definition of the selection/distributor/marketing list; activate the dispatch

SMS Gateway

The mscrmSMS add-on sends the SMS messages via an SMS gateway such as

Additional Information

No documents available

Always the adapted AddOn version!

The Software Assurance ensures smooth and trouble free running of the AddOns. Profit from always up-to-date technology updates, like new versions of Microsoft Dynamics 365, functional updates and patches.

Download & test Sales contact

AddOn mscrmSMS
Server license < 51 User 900 CHF
Server license < 101 User 1350 CHF
Server license < 201 User 1800 CHF

Annual Software Assurance is 18% of the license price

In case your CRM has a higher amount of users or you would like to receive an individual offer, please contact us directly.

Version 4.1.0
Date of publication 06.10.2009
Language * DE / EN

* Additional languages can be provided on request