CTI Swyx

Increase your Coworkers Phone Productivity and Competence for Swyx Phones

CTI Swyx

Increase your Coworkers Phone Productivity and Competence for Swyx Phones

Intension

The CRM/CTI controller links SWYX Telephone with Microsoft Dynamics CRM. This increases the productivity and competence of your employees on the phone, forces them to log conversations and gathers valuable information for their management.

Benefit

During incoming calls the company template and/or contact template of the customer is displayed automatically (or depending on the configuration, with a mouse click).

Thus your employee in the internal sales department or service will know about the caller before he speaks to him. At the same time the CRM/CTI controller automatically opens the template for the telephone log and enters the telephone number of the caller, call time and call duration. Now your employee only needs to type a brief summary of the issues discussed during the call in the template. If the CRM system cannot identify the caller, then a new company template or a new contact template is opened automatically - if desired.

The integrated telephone number search tool enables quick search for a name or a telephone number irrespective of whether it is a company, a contact or a lead. Thanks to the CRM/CTI controller you can now calculate and individually charge (if required) the time you or your employee spend on telephone calls with the customer.

Functionality

  • Automatic opening, or upon  mouse click, of CRM templates based on incoming and outgoing calls
  • Search for telephone numbers in contacts, companies and leads (for all defined telephone numbers) to open CRM templates
  • Automatic creation of leads or contacts, if telephone number does not exist in the CRM system switchalbe
  • Automatic creation of telephone activities following incoming and outgoing calls if the telephone number is saved in the CRM system
  • Direct dialing and interruption of telephone connections via the CRM/CTI controller
  • The CRM monitors that need to be opened can be configured on the basis of incoming, answered or outgoing calls
  • User-specific and group-specific configuration of the behavior of the CRM/CTI controller

Requirements

  • Microsoft Dynamics CRM
  • SWYX telephone system
  • Microsoft .NET Framework installed on the client PC


Further Information

Additional Information

No documents available

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Prices

AddOn CTI Swyx für Microsoft Dynamics CRM
1 User license 270 CHF
Server license < 6 User 1350 CHF
Server licence < 11 User 2700 CHF
Server license < 21 User 4300 CHF
Server license < 51 User 10750 CHF
Server license < 101 User 16000 CHF
AddOn CTI TAPI für Microsoft Dynamics CRM
1 User license 270 CHF
Server license < 6 User 1350 CHF
Server licence < 11 User 2150 CHF
Server license < 21 User 4300 CHF
Server license < 51 User 10500 CHF
Server license < 101 User 16000 CHF

Annual Software Assurance is 18% of the license price

In case your CRM has a higher amount of users or you would like to receive an individual offer, please contact us directly.

Releases
Version 4.1.0
Date of publication 01.07.2009
Language * DE / EN

* Additional languages can be provided on request